Mercure Ajaccio Centre

L’hôtel Mercure est bien placé à l’entrée de la ville, l’état irréprochable et le personnel à l’écoute …

Review Dear Jean Marc Santarelli Thanks for requesting a review, we would have liked the opportunity to meet you face to face during our visit which we had requested. Unfortunately the request was initially refused. Therefore, I’d given my personal email requesting maybe we could arrange something between ourselves. I can only assume that also didn’t take place. The second day into our visit we were advised you would meet us for a coffee the next day, which also didn’t materialise. At this point we presumed there was no intention to meet us which we found both rude and disappointing. The front desk manager was at best off hand with us, however, Enzo was extremely helpful and pleasant. Thank you Enzo With respect to our visit we thoroughly enjoyed with a few exceptions. The room upgrade was very much appreciated, thank you for that. We were a little surprised as a Accor Platinum member to find out the hotel only offers one welcome drink for a booking of two. In our experience typically two drinks would have been provided. The bar opening hours also seemed a little limited also. To add to our disappointment the hotel through out our visit was unable to provide ice for us. At one point to our shock it was suggested we go to the shop and buy some and the hotel would put it in the freezer for us. Which being blunt for a 4 star hotel we don’t feel this an appropriate approach. It became obvious 5 days into the holiday the pool needed attention. This was identified by Marie-Xaviere Pinelli. The solution was to throw a robotic type machine into the pool and call the pool man. There was no indication if the pool was then closed, we presumed it was. This at early afternoon and remained the situation (4 hours) until the pool man arrived. Again not the expectation from a 4 star facility. Overall, we didn’t feel the experience met a 4 star Accor facility.

In a corner room on the 2nd floor. It was pretty down market frankly, with poor furnishings, and a pokey room. No minibar/fridge. Breakfast was poor with little choice. Definitely wouldn't stay again I am afraid. Clearly, the hotel's own pictures must be of the newer rooms as the old ones we had reminded me of one of those €29 a night truck stops.